Frequently Asked Questions
Answers to common questions about WrapMaster:
What size rolls can I use in the WrapMaster?
The WrapMaster, WrapMaster Foil and WrapMaster Paper are designed to be used with your favorite brand of rolls up to 300 sq. ft.
Do I have to use a specific kind of plastic wrap, aluminum foil or wax paper?
The WrapMaster is designed to work with just about any plastic wrap, aluminum foil or wax paper purchased at the store. This means you can use any plastic wrap, aluminum foil or wax paper you would purchase at your grocery store or supermarket.
Can I use WrapMaster to cut press-and-seal wrap?
You can use the press-and-seal type of plastic wrap, but be prepared to handle that wrap like you would scotch tape: after cutting, the wrap tends to stick to the WrapMaster, just peel it off. You may see a build up of the adhesive material accumulate on the cutting edge and surrounding area that should be periodically wiped off. Neglecting to remove this residue can result in the unit becoming difficult to open or the cutting blade being pulled down over time.
One of the white adjustable adapters seems harder to turn than the other. Is this normal?
The white adjustable adapters become easier to turn with use. Just roll the wheels between your fingers to adjust the size of the adapter to fit the size of the roll you're using. Another method is to hold the adapter with two or three fingers along the outside edge while turning the bottom wheel with your other hand.
Does it matter which way I load my wrap, foil or wax paper into the WrapMaster?
Not at all. Our advice is to load the WrapMaster dispenser the same way you would load paper towels or toliet paper. (It works both ways!)
Does the WrapMaster fit in a kitchen drawer?
WrapMasters are designed specifically to fit a standard kitchen drawer. And, they are attractive enough to leave out on the counter.
Can I wash the WrapMaster?
You can use your favorite cleaning products on the outside of the WrapMaster, and if you remove the roll of wrap or foil, you can put the unit in the top rack of your dishwasher.
Is it okay to squeeze the gray plastic roll adapters to fit narrower-sized rolls? I'm afraid to break them.
The gray winged-plastic pieces on the roller can be squeezed to accommodate rolls with different sizes of cardboard cores. Just squeeze those soft plastic pieces and twist them into the roll. If the cardboard core of the roll you want to use is too small, just leave those adapters off and use the orange end caps only. You can also purchase a set of 2 adjustable adapters from our online store. These are designed to fit inside the largest or smallest inner core.
The gray plastic roll adapters won't seem to fit into the rolls?
For those rolls that have a really small core roll, just leave off the gray adapters, and use only the orange plastic endcaps on the metal rod. You may also want to consider purchasing a set of 2 adjustable adaptors, now available in our online store. These are designed to fit even the smallest inner cores!
These are great products! Do you make a similar holder for parchment paper?
Not yet ;) but check back in the near future!
I lost my instruction sheet. Can I get another one?
You can download the instruction sheet inserts here (You'll need the Acrobat Reader software from Adobe to view the file.)
Have a question that wasn't answered here? Please let us know by way of our contact form - we will make every effort to answer every question we receive.
Why do your shipping costs seem to be high?
As much as we wish to be as big and successful as Amazon or other online retailers, we are not. These companies ship thousands of packages a day, and get substantial discounts. The discounts we do get from shipping via UPS are passed along to the customer.
Each Wrapmaster weighs about 2 pounds, so a combo pack weighs about 4 lbs, and a triple pack weighs about 6 lbs. Add another pound for the cardboard box we ship with, and then go to UPS's web site to calculate shipping time & cost. We ship from zip code 19027. You will see that we charge slightly less than the rate online. We also recommend shipping orders to an office address, as this is generally cheaper than shipping to residential addresses.
Do keep in mind that we offer free shipping on orders over $75 within the continental U.S. and under 75 pounds in total weight - so ordering multiple items earns the complementary shipping.
We love our WrapMaster, but the (insert part name here) broke. Can we order a replacement (part name here)?
We appreciate your enthusiasm in trying to replace only the part that broke, but we strongly urge you to not attempt to replace any broken parts. The cutting blade is very sharp. Please contact us with this issue, and we will try to resolve it.
I don't want to use my credit card number online, how can I order?
Feel free to call us toll-free at (888) 972-7627 - (888) WRAPMASTER - during regular business hours 9 a.m. - 5 p.m. Eastern Standard Time Mondays through Fridays, and we will be happy to take your order over the phone and answer any questions you may have.
Can I order online and pay with a check?
Absolutely - when you get to the checkout page, just select the Check/Money order payment option. Your order will ship as soon as we receive your check or money order and the deposit clears. The order information will indicate to which address you can send your payment to. If payment is not received within 60 days from the date of order, WrapMaster will mark the order as canceled without any obligation.
